Sending Crash Logs

If That Word crashes, iOS (née iPhone OS) creates a crash log. The next time you connect your device to iTunes, iTunes downloads the crash logs to your computer. To help get the problem fixed, please submit the crash logs to support@thatwordapp.com.

Sending Crash Logs from Macs

To send crash logs from your Mac:

  1. In the Finder, open a new window.
  2. Choose Go > Go to Folder….
  3. Enter ~/Library/Logs/CrashReporter/MobileDevice.
  4. Open the folder named after your device's name.
  5. Select the crash logs named after the application you're testing.
  6. Choose Finder > Services > Mail > Send File.
  7. Enter the email address support@thatwordapp.com
  8. Choose Message > Send.
  9. In the Finder, you may delete the crash logs you sent to avoid sending duplicate reports later.

Sending Crash Reports from Windows

If you're using Windows Vista or Windows 7, crash logs are found in C:\Users\user_name\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice.

If you're using Windows XP, crash logs are found in C:\Documents and Settings\user_name\Application Data\Apple computer\Logs\CrashReporter.

Send the crash logs corresponding to That Word to support@thatwordapp.com.

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